BEFORE BUYING -
- Planning in advance.
- Enquiring past performance of product / service.
- Enquiring about reputation and past performance of producer / seller / service provider.
WHILE BUYING -
- Asking for demonstration regarding how to operate / use the product/service.
- Enquiring about after-sales service and ensuring availability,phone number,address and e.mail of service center.
- Reading and knowing the contents of guarantee / warranty card.
- Insisting for approved sale bill with serial number, address, phone number, etc.
- Obtaining guarantee / warranty card and getting it signed/sealed by dealer.
AFTER BUYING -
- Using products as per instruction given in user manual.
- Keeping bills and guarantee card safely.
- In case of fault inform dealer and service center. Do not meddle or repair yourself.
- Keeping record for all correspondences.
- Seek immediate redressal of deficiency in product.
