Be Aware

Always see Hallmark

Points to remember before buying from Shopkeeper..

Demand your Rights -

Shopping is fun for some and for some it’s a job, a complicated job. Market is full of deceptive products and brands. From money to quality, everything is at stake. Above all, for grocery items health is in jeopardy. Have you felt cheated with any product or service, product is overpriced, or not up to the promised satisfaction? Apart from the companies, you yourself can be the reason of it if you don’t know the following. Jaago grahak jaago!
Thing we shall always check before buying any product may it be a milk packet, sachet of sugar or a bottle of wine.

1. Company And Brand Of The Product : Survey on the market trend; what product of what company is leading and why. What are the trends, durability and promises or commitments made by product or its company? Buy certified products from recognized company only. Jaago grahak jaago!
2. Packing Seal : Before buying anything, you should confirm that the product is properly packed and locked with the respective company’s seal. If there is any hole or the packing is stale or re-packed or open, then do not buy that product and immediately bring the matter into the knowledge of its distributor. Jaago grahak jaago!
3. Manufacturing and Expiry Date : People often end up noticing the expiry date, however manufacturing date is also an important point to consider. Jaago grahak jaago!
4. MRP : MRP is maximum retail price of a product set by the company of that product. That means either at lesser amount or at exact MRP value. Anything sold above ends up at the wrong side of the law. Jaago grahak jaago!
5. Discount : From medicines to soft drink, companies give good margin to retailers and distributors, so it’s consumer’s right to ask for the price cut. Sometimes companies give some offers for the consumers, but retailers do not give it to us. Jaago grahak jaago!
6. Quantity and Quality : Check the quantity of the product. Is it underweight or over weight? the weight includes the product’s weight or packing weight also? Jaago grahak jaago!
7. Customer Care No. : Every product has customer care or complaint number in one of the corner of its packing. Always check it and reply if you are not satisfied. Jaago grahak jaago!
8. Retailer or Distributor : Product reliability depends on the place you are buying it. Go to authentic retailers to minimize the risk of cheating. Jaago grahak jaago!

Here is the help line no. to log grahak complaint

Toll- free no. from MTNL or BSNL-   1800-11-4000

Always see Agmark

Jaago Grahak Jaago!

We have heard and seen this tagline several times on TVs and hoardings by way of advertisements. And many of us must have thought that "Our Government just speaks but don't care about implementing or even monitoring."

Given the level of corruption in our society, many of us have no faith in Government. And really don't give them a chance. Any initiative taken by the Government is simply discarded by making a statement, many of us would be familiar with -
"India mein ye sab successful nahi ho sakta..."

High time, we should start believing in our Government and give them a chance.

Hereby, I am sharing with you the helpline numbers so that we start waking up to the cruelities we face as consumers. This is one such initiative taken by our Government. Whats the quality of the services provided by this helpline are yet to be discovered.

Just Call :

1800-11-4000 (Toll free from MTNL\BSNL lines)

Points for Consumer Attention

There are some of the criteria where a consumer needs to keep attention. These are following-
A - Purchase under public distribution system -
Public Distribution System Outlets (ration shops) are distributing commodities against family cards at subsidized rates. Consumer should ensure that -

• Commodities are provided in correct weight without denial
• Display board is placed in front of every shop indicating available commodities and their quantity with selling price of each product
• Samples of commodities are placed for notice of card holders
• In the absence of any of above complaint can be made to Civil Supplies and Consumer Protection Department, Government of Tamil Nadu
• Can make an online complaint at www.consumer.tn.gov.in

B - Purchase of Cosmetics -

While buying cosmetics consumer should -

• Not be carried away through Colorful misleading advertisements
• Check manufacturing date and date of expiry
• keep in mind that Colours are almost Chemicals
• keep in mind that following statements are mostly false “100% Natural”, “Chemicals not used”, “Oil free”
• Consult other users
• If you have any grievance/complaint, you may file it with the Local Drug Inspector or with the Controller of Drugs, 259/261 Anna Salai, Chennai 600 006, phone 044 24321830 or in the web at www.tnhealth.org

Who is a Consumer?

A ”consumer” is a person who buys any goods or hires any service for valuable consideration (including deferred payment). The term does not include a person who obtains  goods  or  services  for  resale  or  for  any commercial  purpose.   However, persons   who avail goods or services exclusively for the purpose of earning their   livelihood  by  means  of  self  mployment  are considered as ‘consumers’.